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DELORO SHARE PLATFORM
REMOTE VISUAL ASSISTANCE

DELORO SHARE

Deloro Share Platform Bildschirmarbeitsplatz

The DELORO SHARE platform provides a dedicated digital environment for remote maintenance, troubleshooting, and even training sessions together with a Deloro Hettiger expert. Every service intervention is fully documented, including Full HD chat, images, and videos. Once the session is completed, customers receive a detailed report with an accurate record of the online service time and transparent billing.

In addition, service agreements that include visual remote support are available. Personalized customer accounts also ensure simple and convenient access to the DELORO SHARE platform.

Your benefits at a glance

Every minute of downtime costs time and money. With DELORO SHARE, you connect directly with a Deloro expert who supports you via live video during troubleshooting and problem resolution. Rapid response times help reduce unplanned production interruptions and get your operations back up and running as quickly as possible.

DELORO SHARE is compatible with all Deloro PTA systems. Since the remote service solution operates entirely through a secure online connection via smartphone, tablet, or desktop, no direct connection to the machine control system is required. This allows the service to be used regardless of the system’s age or model and supports both existing and new Deloro PTA installations.

Many service issues can be resolved remotely with DELORO SHARE. Instead of waiting for a service technician to travel to your site, you gain immediate access to Deloro Hettiger experts via live video. This reduces or even eliminates travel, accommodation, and downtime costs while enabling faster issue resolution.

In today’s connected industrial environment, time-consuming and costly on-site service visits are often no longer the preferred option. Wherever technically feasible, remote support offers a faster and more efficient way to solve problems. Of course, on-site service remains available at any time if the situation requires it or if an issue cannot be resolved remotely.

Deloro Share Image

Online manufacturer support for your Deloro welding systems. In real time.

  • Efficient service powered by modern technology that connects you directly with your Deloro specialist.
  • Fast, worldwide support without travel delays or geographical limitations.
  • Resolve issues on machines and equipment directly through live video support from our service technicians via the DELORO SHARE platform.
  • No permanent connection to the machine is required. All you need is an online video connection via smartphone, tablet, or desktop PC.
  • Dedicated support software featuring intuitive visual tools and guided assistance.
  • Service cases can be assessed and qualified in advance, increasing efficiency and reducing costs.

Service vom Hersteller

Service Agreements as Individual as Your Business

In a personal consultation with your account manager, we will be happy to create a customized service agreement tailored to your requirements. Using a modular approach, you receive a support package configured precisely to meet your specific needs.

Kontakt

Remote Service Support

Smartphone als Tool

  • Video calls for remote problem solving – highest quality, even in low bandwidth environments
  • Dedicated app available for Android and iOS
  • Access also via web browser
  • One solution for all devices
  • DELORO SHARE enables hands-free collaboration with smart glasses, but also works with all smartphones and tablets

Works Reliably with …

Deloro PTA BASIC Line

BASIC Line

COMPACT Line by Deloro

COMPACT Line

Deloro PREMIUM Line

PREMIUM Line

Deloro VALVE Line

VALVE Line

and many other Deloro PTA welding systems

Fast digital customer-focused Service

The DELORO SHARE platform provides a dedicated digital environment for remote maintenance, troubleshooting, and even training sessions with a Deloro PTA system expert. Every service intervention is fully documented, including Full HD chat, images, and videos. Once the session is completed, customers receive a detailed report with an accurate record of the online service time and transparent billing.

In addition, service agreements that include visual remote support are available. Personalized customer accounts also provide simple and convenient access to the DELORO SHARE platform.

Get your service contract now

Get in touch with us and receive your personalized quote for DELORO SHARE support. We’ll be happy to discuss the right service package for your requirements.

Service Team: + 49 261 8088777

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+49 (0) 261 / 8088-0 info@Deloro.com

Harder. Stronger. More resistant. More sustainable. This has been our sole focus for over 115 years. At the core of every process. As one-stop supplier for engineering services, alloys, filler materials, ready-to-install components or complete welding systems.

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Deloro Wear Solutions GmbH

  • +49 (0) 261 / 8088-0
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